Return Policy
Return Policy
At [Cute Pet Fashion], we are committed to providing high-quality pet clothing to every customer. If there are any quality issues with the products you receive, we will do our best to ensure that your problem is properly resolved. However, based on our brand's return policy, products can only be returned under the following circumstances:
1. Return conditions
Quality issues: You can only apply for a return if the product has quality issues, damage, defects, wrong products, or size does not match (not consistent with the description when you purchased it).
Products are unused: Returned products must be unused, unwashed, unrepaired and in original condition, and the packaging is intact. We only accept returns for products with problems themselves, and do not accept returns due to personal preferences or inappropriate sizes.
2. Return process
If you find that the product has quality issues, please contact customer service by email within 7 days after receiving the product, provide your order number, product photos, and a detailed description of the problem.
Our customer service team will review and confirm your return request within 1-2 business days.
Once it is confirmed that the product problem meets the return conditions, we will provide a return address and provide you with specific instructions for return.
3. Refunds and Exchanges
Refunds: After reviewing and confirming that the product has quality problems, we will refund the full amount. The refund will be returned to your original payment account, usually within 3-5 working days.
Exchanges: If you want to exchange the product (such as the wrong style or size problem), we will provide you with an exchange service (postage is at your own expense). The exchanged product will be sent out within 3-5 working days after the return product is confirmed and received.
4. The product does not meet the return conditions
If the product does not meet the return conditions (for example, the product is damaged due to use or washing), we will not accept returns or refunds.
We do not accept return requests due to personal preferences, inappropriate sizes, etc. Please be sure to check the product details and size chart before purchasing.
5. Contact information
If you encounter any problems during the return process or have any questions about our return policy, please feel free to contact our customer service team: [3459827342@qq.com]. We will answer and handle related matters for you as soon as possible.
Important:
Our return policy focuses on product quality issues and is limited to returns when you receive defective or wrong products.
Please check and confirm if there are any problems with the product as soon as possible after receiving it, and make sure you can contact and submit a return request within 7 days.
At [Cute Pet Fashion], we are committed to providing high-quality pet clothing to every customer. If there are any quality issues with the products you receive, we will do our best to ensure that your problem is properly resolved. However, based on our brand's return policy, products can only be returned under the following circumstances:
1. Return conditions
Quality issues: You can only apply for a return if the product has quality issues, damage, defects, wrong products, or size does not match (not consistent with the description when you purchased it).
Products are unused: Returned products must be unused, unwashed, unrepaired and in original condition, and the packaging is intact. We only accept returns for products with problems themselves, and do not accept returns due to personal preferences or inappropriate sizes.
2. Return process
If you find that the product has quality issues, please contact customer service by email within 7 days after receiving the product, provide your order number, product photos, and a detailed description of the problem.
Our customer service team will review and confirm your return request within 1-2 business days.
Once it is confirmed that the product problem meets the return conditions, we will provide a return address and provide you with specific instructions for return.
3. Refunds and Exchanges
Refunds: After reviewing and confirming that the product has quality problems, we will refund the full amount. The refund will be returned to your original payment account, usually within 3-5 working days.
Exchanges: If you want to exchange the product (such as the wrong style or size problem), we will provide you with an exchange service (postage is at your own expense). The exchanged product will be sent out within 3-5 working days after the return product is confirmed and received.
4. The product does not meet the return conditions
If the product does not meet the return conditions (for example, the product is damaged due to use or washing), we will not accept returns or refunds.
We do not accept return requests due to personal preferences, inappropriate sizes, etc. Please be sure to check the product details and size chart before purchasing.
5. Contact information
If you encounter any problems during the return process or have any questions about our return policy, please feel free to contact our customer service team: [3459827342@qq.com]. We will answer and handle related matters for you as soon as possible.
Important:
Our return policy focuses on product quality issues and is limited to returns when you receive defective or wrong products.
Please check and confirm if there are any problems with the product as soon as possible after receiving it, and make sure you can contact and submit a return request within 7 days.